Frequently Asked Questions
Everything you need to know about shopping with Franklin Guitar Works
How are instruments inspected before shipping?
Every guitar and piece of electronic gear undergoes a rigorous multi-point inspection by our certified technicians to ensure optimal playability and electronic integrity before it leaves our warehouse.
What is your return policy for electronic gear?
We offer a 30-day return policy on most items. Products must be returned in their original packaging with all included accessories. Please note that certain software or internal components may be subject to a restocking fee.
Do you offer international shipping?
Yes, we ship our premium instruments and electronics worldwide. Shipping rates and delivery times vary by country and are calculated at checkout. Please note that customers are responsible for any import duties or taxes.
Are the instruments covered by a warranty?
All new products include the full manufacturer's warranty. For pre-owned or refurbished electronics, Franklin Guitar Works provides a limited 90-day functional warranty to ensure your gear performs as expected.
How can I track my order?
Once your order is processed and shipped, you will receive an automated email containing a tracking number and a link to the carrier’s website so you can monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options to help you get the gear you need now and pay over time.